Do you want to return your order?

If you want to return an order or item to us, you can do so within 14 days after receipt. You can register your return quickly and easily via our returns portal.
We must actually receive the package back within these 14 days.
NB! Returns without registration via our returns portal will not be accepted taken into consideration.
To returns portal
Step 1 - Register a return

Step 1 - Register a return

Register your return via our new digital returns portal. Fill you up order number and email address in, choose the items you want to return and the reason why. Then choose the carrier you want to return with and pay for the return label via our portal. After payment you will immediately receive the label by email.

Register a return
Step 2 - Return packing

Step 2 - Return packing

Pack the items in the original packaging (If reasonably possible.) And ensure that the old barcodes are no longer visible. Items can only be returned if they are unworn and the original tags and labels are attached. Have you removed the original label? Then the item can no longer be returned. Please check this carefully before returning the item.

Step 3 - Send return

Step 3 - Send return

Take your package to a drop-off point of the carrier you selected earlier in the returns process. Both the costs and the risk of return shipment are borne by the customer. Always keep the receipt for your return shipment until we have completely processed your return and you have received the refund. More information about the costs of returns can be found in the questions below.

Step 4 - Refund

Step 4 - Refund

After we have received your return, we aim to process it within 14 days. As soon as we have unpacked and checked your package, you will receive a confirmation email from us. The refund will be made in the same manner as you paid for your order. (except all types of gift cards) Questions about the refund? Take a look at the questions below.

Returns

  • With us you have 14 days to return your order. The 14 days start on the day after you receive your order, this also applies if someone else has received it for you or if the package has been delivered to a collection location. We must actually receive the package back within these 14 days. It is important that you register your return shipment through us return portal.

    • Returns can only be made within the stated return period of 14 days. We must actually receive the package back within these 14 days.
    • A return must be registered through us return portal. A return that has not been registered will not be processed.
    • Both the costs and the risk of sending a return shipment are for your own account.
    • We will only process returns if they are returned in their original condition. Damaged and/or used items will be returned and will not be processed as a return. 
    • Items that smell of smoke, food or perfume will not be accepted for return.
    • Items containing make-up will not be accepted for returns.
    • Hygiene items may only be returned if the seal has not been broken.
    • Did you also pay shipping costs when ordering? If the entire order is returned, you will also receive the shipping costs back and you only pay the return costs. 

  • The costs of a return shipment are borne by the customer; you pay these costs directly to us return portal.

    Netherlands from €6.21 (DHL or Post NL)
    Belgium from €7.95 (Post NL Belgium)
    Germany from €8.95 (DHL Deutschland)
    France from €9.95 (DPD)
    Spain from €12.95 (DPD)
    Italy from €12.95 (DPD)

  • After we have received your return, we aim to process it within 14 days. As soon as your return has been unpacked and processed, you will receive an email from us. Please keep the return receipt in a safe place until the return has been fully processed and you have received your refund. When the return has been processed, the purchase price will be refunded.

  • Refunds will be made within 14 days after you have received confirmation from us that your return has arrived at our warehouse. When the return has been processed, the purchase amount will be refunded in the same way as you paid for your order.

    If you have paid for part or all of your order with a Fashioncheque, VVV gift card or Fashion gift card, you will receive a MWL store credit for this part. You will then receive an email from our customer service containing a unique code that you can spend in our webshop.

  • That's right! You can register your return easily and quickly through us return portal.

  • It is not possible to exchange an item. Would you like a different size or color? Then you can place a new order yourself and return the current item to us within 14 days of receipt. Please note that any discounts will expire with the new order.

  • Have you placed multiple orders? Then it is also possible to return these together in one package. We would then like to ask you to distinguish between the items, so that we know which items belong to which return shipment (for example, 1 separate bag per order). You can then put both of these in a larger box so that you have one package. It is important to register both orders via our returns portal. You do this as follows:

    Open the returns portal, enter your email address and 1 of the order numbers you want to return. You will then see an overview of the orders that are still within the return period. Select the items you want to return in each order and complete the further process. This way you only pay return costs once.

  • If you no longer have the original packaging of the package, the items may also be returned in another box or bag. It is important that the items are properly packaged and that you have registered your return via our returns portal. Do you want to return shoes? The box of the shoes is part of the product, no writing or gluing is allowed on the shoe box.

    Have you removed the original label from the item? Then you can no longer return the item. So pay close attention when packing your order.

  • Firstly, the amount paid with a payment method will be refunded. We will then create a store credit for the remaining amount that may have been paid with a gift card. Our support department will send you an email with a new gift card. So it is not necessary to keep your old gift card.

  • No, unfortunately it is not possible to deliver a return to our warehouse.

  • Yes, of course, sale items can also be returned.

  • Did you also pay shipping costs when ordering? If the entire order is returned, you will also receive the shipping costs back and you only pay the return costs. 

  • It is possible that your return has not yet been processed within Billink's payment term. We therefore advise you to always report a return shipment to Billink, so that they are aware of this and can temporarily pause the invoice. This will prevent any additional costs that may be charged if payment is not made on time. 

    You can also choose to pay the entire invoice. As soon as the return has been processed, the excess amount will be refunded to your Billink account. So make sure that the payment is not under Most Wanted Luxury will be refunded but under Billink's name.

To returns portal