If you place an order above €75, you will not pay shipping costs, you will receive these as a gift from us! Are you placing an order under €75? Shipping costs will then be charged when placing your order. In the overview above you will find the shipping rates for all countries.

The shipping options you can choose depend on the country where you want your order delivered. For the Netherlands you can choose from DHL or Post NL. (If you choose Billink payment method, you can only choose the Post NL shipping option.) In the overview above you will find the shipping options for each country.

After the package has left our warehouse, you will receive a track & trace code by email. This allows you to view the current delivery status. The Track & Trace code of your order can also be found in your account. Log in to your account using the email address you used to place the order.

Unfortunately, our system does not allow changes to be made after an order has been placed. We would therefore like to emphasize that you always check whether you have entered the correct personal information before finalizing your order. Do you have another question about this? Please contact the customer service.

Your package may have been delayed by the carrier. We therefore advise you to first take a good look at the track & trace code. This indicates the status of the delivery. Has your track & trace code not been updated for 5 working days? Please contact us customer service and have the order number at hand. 

If your order has not been delivered complete, please contact us within (at the latest) 7 days customer service. Do not forget to mention your order number and which item you have not received. We would also like to receive photos of the items you did receive and we would like to hear from you whether you received the package damaged. If that is the case, we would also like to receive a photo of the damaged packaging on which the shipping label is also visible. We will then investigate this further and look for a suitable solution!

We do our utmost to ensure that the items you order are checked with the utmost care before they are actually shipped. Unfortunately, it can sometimes happen that you receive an item damaged. Of course we understand that this is very annoying. In this situation, we would like to ask you to send an email to customerservice@moswantedluxury.com within (at the latest) 7 days, including your order number and photos of the complaint. We would like to receive a photo of the article in its entirety and a photo in which the complaint is clearly visible. In the event of a complaint about shoes, we would also like to receive a photo of the sole. Together we will look for the right solution!

Oops! Have you accidentally received the wrong item? We naturally find this very annoying and would like to resolve it for you as quickly as possible.

What can you do?
Send an email to within 7 days of receipt info@mostwantedluxury.nl with the following data:

1. Your order number
2. A photo of the incorrectly received item.
3. A photo of the item you received in return.
4. A brief description of what went wrong.

As soon as we receive your message, we will contact you as soon as possible and provide a suitable solution.