Do you want to return your order?
If you want to return an order or item to us, you can do so within 14 days after receipt. You can register your return quickly and easily via our returns portal.
We must actually receive the package back within these 14 days.
NB! Returns without registration via our returns portal will not be accepted taken into consideration.
Step 1 - Register return
Register your return via our new digital return portal. Fill you order number and e-mail address In, choose the items you want to return and the reason why. Then choose the carrier with which you want to return and pay the return label via our portal. After payment you will immediately receive the label by e-mail.
Step 2 - Packing back
Pack the items in the original packaging (if possible.) And make sure that the old barcodes are no longer visible. Items can only be returned if they are unworn and the original tags and labels are confirmed. Have you removed the original label? Then the item can no longer return. First check this carefully before returning the item.
Step 3 - Return Send
Take your package to a delivery point of the carrier that you have previously chosen in the return process. Both the costs and the risk of the return shipment are for the account of the customer. Always save the return certificate of your return shipment until we have completely processed your return and you have received the reimbursement. More information about the costs of returns can be found with the questions below.
Step 4 - Refund
After we have received your return shipment, we strive to process it within 14 days. As soon as we have unpacked and checked your package, you will receive an email for confirmation. The reimbursement will take place in the same way that you have paid your order with. (with the exception of all type of gift cards) Ask about the reimbursement? Take a look at the questions below.
Return
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With us you have 14 days to return your order. The 14 days start on the day after you receive your order, this also applies if someone else has received it for you or if the package has been delivered to a collection location. We must actually receive the package back within these 14 days. It is important that you register your return shipment through us return portal.
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- Returns can only be made within the stated return period of 14 days. We must actually receive the package back within these 14 days.
- A return must be registered through us return portal. A return that has not been registered will not be processed.
- Both the costs and the risk of sending a return shipment are for your own account.
- We will only process returns if they are returned in their original condition. Damaged and/or used items will be returned and will not be processed as a return.
- Items that smell of smoke, food or perfume will not be accepted for return.
- Items containing make-up will not be accepted for returns.
- Hygiene items may only be returned if the seal has not been broken.
- Did you also pay shipping costs when ordering? If the entire order is returned, you will also receive the shipping costs back and you only pay the return costs.
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The costs of a return shipment are for the account of the customer, you pay these costs directly in us return portal.
The Netherlands € 5.95 (DHL or Post NL)
Belgium € 7.95 (Post NL Belgium)
Germany € 8.95 (DHL Deutschland)
France € 9.95 (DPD)
Spain € 12.95 (DPD)
Italy € 12.95 (DPD) -
After we have received your return shipment, we strive to process this within 14 days. Once your return shipment has been unpacked and processed, you will receive an email from us. Save the return certificate well until the return shipment is fully processed and you have received the reimbursement. When the return shipment is processed, the purchase amount is reimbursed.
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The return payment takes place within 14 days after you have received a confirmation that you have arrived in our warehouse. When the return shipment is processed, the purchase amount will be paid back in the same way that you have paid your order with.
If you have paid a part or entire order with a fashion check, VVV Gift Card or Fashion Giftcard, you will receive an MWL Store Credit for this part. You will then receive an e-mail from our customer service with a unique code that you can spend in our webshop.
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That's right! You can register your return easily and quickly through us return portal.
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It is not possible to exchange an item. Do you want a different size or color? Then you can place a new order yourself and return the current item to us within 14 days, after receipt. Keep in mind that any discounts will be canceled with the new order.
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Have you done multiple orders? Then it is also possible to return it together in one package. We would like to ask you to make a distinction between the articles, so that we know which items belong to which return shipment (for example 1 separate bag per order). You can then put both in a larger box so that you have one package. It is important to register both orders via our return portal. You do this as follows:
Open the return portal Enter your e-mail address and 1 of the order numbers that you want to return. You will then see an overview of the orders that still fall within the return period. In every order, select the items that you want to return and complete the further process. In this way you only pay return costs once.
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If you no longer have the original package of the package, the items can also be returned in another box or bag. Hereby it is important that the items are properly packaged and you have registered your return via our return portal. Do you want to return shoes? The box of the shoes belongs to the product, it is not allowed to write or stuck on the shoe box.
Have you removed the original label from the article? Then you can no longer return the item. So pay attention when you pack your order.
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Firstly, the amount that has been settled with a payment method is refunded. We then create a storageecredit for the remaining amount that may have been settled with a gift card. Our support department will send you an email with a new gift card. It is therefore not necessary to save your old gift card.
Maybe adjust !!!
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No, unfortunately it is not possible to deliver a return shipment to our warehouse.
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Yes, of course SALE items may also be returned.
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Did you also pay shipping costs while ordering? If the entire order is returned, you will also receive the shipping costs incurred and you only pay the return costs.
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It is possible that your return has not yet been processed within Billink's payment term. We therefore advise you to always report a return shipment to Billink, so that they are aware of this and can temporarily pause the invoice. This will prevent any additional costs that may be charged if payment is not made on time.
You can also choose to pay the entire invoice. As soon as the return has been processed, the excess amount will be refunded to your Billink account. So make sure that the payment is not under Most Wanted Luxury will be refunded but under Billink's name.